FAQs
How can I contact Celestiqa?
Our customer service team is happy to assist you with any inquiries! You can reach us at info@celestiqa.com, and we’ll respond as soon as possible.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
Since we process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this period, we cannot modify or cancel your order. However, once you receive your order, you can initiate a return for a full refund.
What payment methods do you accept?
We accept the following payment methods:
✔ All major credit cards (Visa, Mastercard, American Express)
✔ PayPal
When will my order be processed?
- Orders are processed and shipped Monday through Friday.
- Processing time is 1-3 business days before shipping.
- Orders placed on weekends or holidays will be processed on the next business day.
Please allow additional time for processing during high-demand periods, holidays, or promotional sales.
How long will it take to receive my order?
- Shipping times vary by location.
- Estimated delivery time: 2-4 weeks due to high demand.
- Tracking details will be provided as soon as your order ships.
What if I don’t receive my order?
If your order does not arrive within 30 days of shipment, you are eligible for a full refund. Please contact us at info@celestiqa.com for assistance.
Will I be charged customs and taxes?
- All prices on our website are tax-free in US Dollars.
- Depending on your country’s regulations, import duties, taxes, and customs fees may be applied when your package arrives.
- These fees are determined by your local customs office and are the customer’s responsibility.
- For specific tax and duty information, please contact your local customs office.
How do I return an item?
To initiate a return, please contact us at info@celestiqa.com with your order details, and our support team will guide you through the process.
What if the item I received is defective, incorrect, or damaged?
We sincerely apologize if you received a defective or incorrect item. Please contact us at info@celestiqa.com with:
✔ Your order number
✔ Clear photos of the item(s) and packaging
We will resolve your issue as quickly as possible.
When will I receive my refund?
- Refunds will be credited to your original payment method.
- If you paid by credit or debit card, the refund will be processed within 7-10 business days.
- If you don’t see the refund in your account after this time, please:
- Check with your bank or credit card provider (some institutions take longer to process refunds).
- Contact us at info@celestiqa.com if further assistance is needed.